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How to recover my wallet

I lost access to one or more Recovery Keys

Recovery Keys are used to help you recover your wallet in case you lose your 2FA or Device Key. If you lost access to a Recovery Key, follow the steps below:


  1. Replace your lost Recovery Key

    Remember, a malicious party can’t access your funds if they only have access to your Recovery Key(s). They would also need your Device or 2FA Key. While this scenario is unlikely, you should remove a lost Recovery Key from your wallet as soon as possible. Follow this guide to remove a Recovery Key.


  2. Add a new Recovery Key

    You can have up to three Recovery Keys to ensure you can recover your wallet if you lose your Device Key or 2FA Key. Follow this guide to add a new Recovery Key.

Choose smarter custody

Disclaimers
  1. Squads Labs is a financial technology company, not a bank or a digital asset custodian.


  1. The Prepaid Debit Visa Card (the “Card”) is issued by Lead Bank, pursuant to licensing by Visa U.S.A. Inc. and may be used everywhere Visa is accepted. Must be 18 or older to apply. Fees may apply. See Cardholder Agreement and Squads Labs Inc. (“Squads”) website for more details.

    Bridge Ventures LLC (“Bridge”) is not a bank. Bridge is a financial technology company and is the Program Manager responsible for managing and operating the Card on behalf of Lead Bank. Squads is not a bank. Squads is a financial technology company and is the Platform Provider responsible for the application, access, and management of/for the card.

Choose smarter custody

Disclaimers
  1. Squads Labs is a financial technology company, not a bank or a digital asset custodian.


  1. The Prepaid Debit Visa Card (the “Card”) is issued by Lead Bank, pursuant to licensing by Visa U.S.A. Inc. and may be used everywhere Visa is accepted. Must be 18 or older to apply. Fees may apply. See Cardholder Agreement and Squads Labs Inc. (“Squads”) website for more details.

    Bridge Ventures LLC (“Bridge”) is not a bank. Bridge is a financial technology company and is the Program Manager responsible for managing and operating the Card on behalf of Lead Bank. Squads is not a bank. Squads is a financial technology company and is the Platform Provider responsible for the application, access, and management of/for the card.

Choose smarter custody

Disclaimers
  1. Squads Labs is a financial technology company, not a bank or a digital asset custodian.


  1. The Prepaid Debit Visa Card (the “Card”) is issued by Lead Bank, pursuant to licensing by Visa U.S.A. Inc. and may be used everywhere Visa is accepted. Must be 18 or older to apply. Fees may apply. See Cardholder Agreement and Squads Labs Inc. (“Squads”) website for more details.

    Bridge Ventures LLC (“Bridge”) is not a bank. Bridge is a financial technology company and is the Program Manager responsible for managing and operating the Card on behalf of Lead Bank. Squads is not a bank. Squads is a financial technology company and is the Platform Provider responsible for the application, access, and management of/for the card.

Choose smarter custody

Disclaimers
  1. Squads Labs is a financial technology company, not a bank or a digital asset custodian.


  1. The Prepaid Debit Visa Card (the “Card”) is issued by Lead Bank, pursuant to licensing by Visa U.S.A. Inc. and may be used everywhere Visa is accepted. Must be 18 or older to apply. Fees may apply. See Cardholder Agreement and Squads Labs Inc. (“Squads”) website for more details.

    Bridge Ventures LLC (“Bridge”) is not a bank. Bridge is a financial technology company and is the Program Manager responsible for managing and operating the Card on behalf of Lead Bank. Squads is not a bank. Squads is a financial technology company and is the Platform Provider responsible for the application, access, and management of/for the card.