Back

How to recover my wallet

I lost or changed my mobile device

The Device Key for your Fuse wallet is device-specific. If your mobile device is lost or compromised, you will need to set up a new Device Key by pairing your 2FA Key with one of your Recovery Keys.

If a malicious actor gets hold of your device, the assets in your Fuse wallet are still protected by your iPhone’s authentication and 2FA Key. If you use iCloud for two-factor authentication, your iPhone’s authentication should prevent access to that key and keep your assets safe. However, you should recover your wallet on a new device as soon as possible to eliminate any risk of losing access to your funds.

Here's how to create a new Device Key:

  1. Download Fuse on your new mobile device.

  2. Open the app and select the “Recover Existing Wallet” button.

  3. Connect your 2FA Key:

    • If your 2FA Key is stored in iCloud, the Fuse app will automatically fetch it for you and you can proceed to connect your Recovery Key.

    • If your 2FA Key is a hardware wallet, click “Ledger” and connect your wallet via Bluetooth. Once connected, you can proceed to connect your Recovery Key.

  4. Connect your Recovery Key:

    • Email Address: If your Recovery Key is stored with your email address, you will receive an authentication code in your email. Enter this code in the Fuse app to proceed.

    • Wallet: If your Recovery Key is another wallet, you will see a QR code and a link to the recovery web portal. Connect the wallet that is your Recovery Key to this portal and confirm your recovery by signing a recovery transaction.

  5. Once both the 2FA Key and the Recovery Key are connected, you can recover your Fuse wallet and set up a new Device Key using your new mobile device’s Face ID.

Note: When recovering your Device Key to a new mobile device, the app on the old iPhone will reset and access to that Fuse account will be removed as the recovery process replaces the old Device Key.

Choose smarter custody

Disclaimers
  1. Squads Labs is a financial technology company, not a bank or a digital asset custodian.


  1. The Prepaid Debit Visa Card (the “Card”) is issued by Lead Bank, pursuant to licensing by Visa U.S.A. Inc. and may be used everywhere Visa is accepted. Must be 18 or older to apply. Fees may apply. See Cardholder Agreement and Squads Labs Inc. (“Squads”) website for more details.

    Bridge Ventures LLC (“Bridge”) is not a bank. Bridge is a financial technology company and is the Program Manager responsible for managing and operating the Card on behalf of Lead Bank. Squads is not a bank. Squads is a financial technology company and is the Platform Provider responsible for the application, access, and management of/for the card.

Choose smarter custody

Disclaimers
  1. Squads Labs is a financial technology company, not a bank or a digital asset custodian.


  1. The Prepaid Debit Visa Card (the “Card”) is issued by Lead Bank, pursuant to licensing by Visa U.S.A. Inc. and may be used everywhere Visa is accepted. Must be 18 or older to apply. Fees may apply. See Cardholder Agreement and Squads Labs Inc. (“Squads”) website for more details.

    Bridge Ventures LLC (“Bridge”) is not a bank. Bridge is a financial technology company and is the Program Manager responsible for managing and operating the Card on behalf of Lead Bank. Squads is not a bank. Squads is a financial technology company and is the Platform Provider responsible for the application, access, and management of/for the card.

Choose smarter custody

Disclaimers
  1. Squads Labs is a financial technology company, not a bank or a digital asset custodian.


  1. The Prepaid Debit Visa Card (the “Card”) is issued by Lead Bank, pursuant to licensing by Visa U.S.A. Inc. and may be used everywhere Visa is accepted. Must be 18 or older to apply. Fees may apply. See Cardholder Agreement and Squads Labs Inc. (“Squads”) website for more details.

    Bridge Ventures LLC (“Bridge”) is not a bank. Bridge is a financial technology company and is the Program Manager responsible for managing and operating the Card on behalf of Lead Bank. Squads is not a bank. Squads is a financial technology company and is the Platform Provider responsible for the application, access, and management of/for the card.

Choose smarter custody

Disclaimers
  1. Squads Labs is a financial technology company, not a bank or a digital asset custodian.


  1. The Prepaid Debit Visa Card (the “Card”) is issued by Lead Bank, pursuant to licensing by Visa U.S.A. Inc. and may be used everywhere Visa is accepted. Must be 18 or older to apply. Fees may apply. See Cardholder Agreement and Squads Labs Inc. (“Squads”) website for more details.

    Bridge Ventures LLC (“Bridge”) is not a bank. Bridge is a financial technology company and is the Program Manager responsible for managing and operating the Card on behalf of Lead Bank. Squads is not a bank. Squads is a financial technology company and is the Platform Provider responsible for the application, access, and management of/for the card.