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How to recover my wallet

I lost or changed my mobile device

The Device Key for your Fuse wallet is device-specific. If your mobile device is lost or compromised, you will need to set up a new Device Key by pairing your 2FA Key with one of your Recovery Keys.

If a malicious actor gets hold of your device, the assets in your Fuse wallet are still protected by your iPhone’s authentication and 2FA Key. If you use iCloud for two-factor authentication, your iPhone’s authentication should prevent access to that key and keep your assets safe. However, you should recover your wallet on a new device as soon as possible to eliminate any risk of losing access to your funds.

Here's how to create a new Device Key:

  1. Download Fuse on your new mobile device.

  2. Open the app and select the “Recover Existing Wallet” button.

  3. Connect your 2FA Key:

    • If your 2FA Key is stored in iCloud, the Fuse app will automatically fetch it for you and you can proceed to connect your Recovery Key.

    • If your 2FA Key is a hardware wallet, click “Ledger” and connect your wallet via Bluetooth. Once connected, you can proceed to connect your Recovery Key.

  4. Connect your Recovery Key:

    • Email Address: If your Recovery Key is stored with your email address, you will receive an authentication code in your email. Enter this code in the Fuse app to proceed.

    • Wallet: If your Recovery Key is another wallet, you will see a QR code and a link to the recovery web portal. Connect the wallet that is your Recovery Key to this portal and confirm your recovery by signing a recovery transaction.

  5. Once both the 2FA Key and the Recovery Key are connected, you can recover your Fuse wallet and set up a new Device Key using your new mobile device’s Face ID.

Note: When recovering your Device Key to a new mobile device, the app on the old iPhone will reset and access to that Fuse account will be removed as the recovery process replaces the old Device Key.